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TERMS AND CONDITIONS

Customer Care

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1.  At Simply Sophisticated, our objective is to provide exceptional customer service to all of our clients. We strive to create a positive and memorable experience for each customer, from the moment they interact with us.

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  1. Customer care standards: Our customer care standards include prompt and courteous responses to all inquiries, a commitment to resolving any issues or concerns in a timely and satisfactory manner, and a focus on building long-term relationships with our clients based on trust and mutual respect.

  2. Multiple communication channels: We offer multiple channels of communication for our clients, including  email and live chat. We strive to respond to all inquiries as quickly as possible and aim to resolve any issues within 24-48 hours.

  3. Customer feedback: We welcome and encourage feedback from our customers, as it helps us to improve our products and services. We have a dedicated feedback system in place, and all comments and concerns are reviewed by our customer care team.

  4. Issue resolution: If a customer experiences an issue with our product or service, we will work quickly to resolve the issue to their satisfaction. Our team is empowered to take whatever steps necessary to resolve the issue, whether that means providing a replacement product, issuing a refund, or offering other forms of compensation.

  5. Data monitoring and analysis: We regularly monitor and analyze customer care data to identify areas for improvement and to ensure that we are meeting our customer care objectives. This includes tracking customer satisfaction ratings, response times, and issue resolution rates.

By implementing this customer care policy, we aim to provide a seamless and positive experience for all of our customers, and to build long-term relationships based on trust, communication, and exceptional service.

Privacy & Safety

  1. Collection of personal information: Simply Sophisticated may collect personal information from customers, such as names, addresses, and contact information, in order to process orders and provide customer service. This information is kept strictly confidential and is not shared with any third parties.

  2. Use of personal information: Simply Sophisticated may use personal information for internal purposes, such as order processing, customer service, and marketing. Customers may opt out of marketing communications at any time.

  3. Protection of personal information: Simply Sophisticated takes the protection of personal information seriously and implements reasonable safeguards to prevent unauthorized access, use, or disclosure of personal information.

  4. Payment processing: Simply Sophisticated uses third-party payment processors to handle all payment information. All payment processing is conducted in a secure environment, and payment information is not stored on our servers.

  5. Cookies and tracking: Simply Sophisticated may use cookies and other tracking technologies to enhance the user experience and gather information about website usage. Customers may adjust their browser settings to block cookies if they prefer.

  6. Safety of products: Simply Sophisticated takes product safety seriously and ensures that all products sold meet or exceed industry safety standards. If a safety issue is identified, we will take swift action to address the issue and notify affected customers.

  7. Compliance with laws: Simply Sophisticated complies with all applicable laws and regulations related to privacy and safety, including the General Data Protection Regulation (GDPR) and the Consumer Product Safety Act.

By implementing this privacy and safety policy, Simply Sophisticated aims to provide customers with peace of mind knowing that their personal information is protected and that they are purchasing safe and high-quality products.

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Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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